Which countries do you ship items to?

We ship worldwide. If your country is not included in our list, please contact us and we will include it. You can contact us at info@padelproshop.com or call us/WhatsApp at 622477548.

 

What is the shipping cost?

It depends of the amount of your order. If you buy from the European Union the shipping costs are from 7€, if you buy from the rest of the world the shipping costs are from 25€. To see the final price exactly, please add what you want to buy to the chart and select your country.

 

How long will my order take to arrive?

Shipments to Europe are delivered in 2-3 business days and shipments to the rest of the world between 7 and 12 business days.

 

Can I change my shipping details after placing the order?

Yes, you can change your shipping information as long as it has not yet been sent. To change it please contact us at info@padelproshop.com or call us/WhatsApp at 622477548.

 

How do I know the status of my order?

If you access to your account in the "orders history" you can see the status of your purchases (payment accepted, order sent ...). In addition, you will receive an email when there is a change in the status of your order. If you have any questions, please contact us at info@padelproshop.com or call us/WhatsApp at 622477548.

 

Is it possible to cancel an order when it has already been shipped?

Once the order is on its way, it cannot be canceled, but you can always make a return or refuse the package. In any case, the best you can do is to get in touch with our team, so they can tell you how to proceed. You can contact us at info@padelproshop.com or call us/WhatsApp at 622477548.

 

What payment methods are accepted?

- Credit/Debit card

- PayPal

 

Do I have to pay something when receiving the order?

If your country is not in the European Economic Community, you may have to pay a fee imposed by the government of your country. Any questions regarding this matter write to us at info@padelproshop.com.

 

How can I know if the payment has been accepted?

You will receive a confirmation email.

 

What should I do if the payment fails?

If an error occurs in the payment, we recommend that you try again, contact your bank or contact us. We will help you to solve the problem. If you are buying from South America and your card fails, we recommend you to pay with PayPal, it usually works.

 

Can it be paid in installments?

No, we do not accept payment in installments.

 

Do you make discounts for large orders?

Large orders have discounts on shipping. Also, if it is a large purchase for a club you will have special prices. Contact us at info@padelproshop.com.

 

How do I get a discount?

When you make your first order, we will send you a discount for you next purchases. In addition, if you are a club we can offer you a special discount for your members (write to us at info@padelproshop.com). Also, pay attention to our social networks cause we usually do giveaways and promotions.

 

For what reasons can I exchange or return an item?

You can make an exchange or return if you are not satisfied with your purchase or if you need another size. Of course, make sure that the product in question is not used and keep its packaging and labels. To make an exchange or return please contact us at cambios@padelproshop.com.

 

What is the cost of an exchange or return?

The return itself is free, but the customer must bear the costs of transport to our offices.

 

How to make a change of size or producto, or a money return?

If for any reason you are not satisfied with your order, you have a period of 30 days, from the date of delivery of the order, to make a change or a money return. The product must be in perfect condition, in its original package and completely new. We don't accept changes of products that have been used.

If you want to make a change write an email to cambios@padelproshop.com.

 

How should I prepare the package for its return?

The product must be in perfect condition, in its original and completely new packaging. Make sure that it is adequately protected so that it does not suffer damage during transport.

 

If the product is broken or damaged, can I get a new one?

The product will be cover by our warranty during the first two months from your purchase. If there is any damage caused by a factory defect, send us an email to cambios@padelproshop.com with photos of the product in question and we will arrange a new one for you. The warranty doesn't cover damage due to improper use, manipulation or wear caused by normal use of the material.

 

How will I receive my refund?

You will receive the refund on the same card from which you made your purchase. If you bought through PayPal, the refund will be made directly to your account.

 

How do I make an online purchase?

Find the product you want to buy and add it to the shopping cart. Once you have added it, a message will appear and you will have to select if you want to continue shopping or proceed to the checkout. If you decide to continue shopping, you will always be able to see your cart and finalize the purchase from the top right of the page. If you decide to go to the checkout, simply fill in your information and finish the payment. For any questions contact us by email info@padelproshop.com or call us at 622477548.

 

Is it safe to make an online purchase?

Buying online at Padel Pro Shop is totally safe. Our website has a security certificate installed by which all your data is encrypted and private.

 

Is it necessary to register in Balonmano Pro Shop to make the purchase?

Yes, we need you to give us your information (name, address, email ...) so we can send you the order and its confirmation. We will only ask you for the essential data and we’ll apply on them the security measures required by current legislation to guarantee their confidentiality.

 

How can I know if the order has been placed correctly?

Once you have made the payment, the following message will appear on the screen: “Your order has been completed”. In addition, you will receive an email confirming the purchase (do not forget to check the SPAM folder). If you have any questions contact us at info@padelproshop.com or call us at 622477548.

 

How can I know my size?

In the products where you have more questions, we have included information to help you find out what your size is. For the rest of the products we recommend you visit our size guide. If you still have questions, contact us by email at info@padelproshop.com, telephone or WhatsApp at 622477548 or social networks; we will be happy to help you.

 

How to order as a club?

Please contact us at info@padelproshop.com or call us at +34622477548.

 

What are the advantages to be a Padel Pro Shop club?

We will give you discounts for the club, discounts for the players, warm-up shirts and we will provide you with all the material that the club needs, making your management much easier.

 

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